Refund policy
BrightVits Returns & Happiness Policy
At BrightVits, we believe that healthy children equal happy parents. If you are not completely delighted with your order, we will do everything possible to make it right.
We also welcome feedback from our customers, as it helps us continue to improve and make BrightVits even better for families everywhere.
60-Day Returns for Unopened Bottles
- Only unopened, sealed bottles are eligible for a refund.
- Bottles must be in their original packaging.
- Proof of purchase is required.
· Contact us within 60 days of delivery at team@brightvits.co.uk or team@brightvits.com to start your return.
⚠️ Opened or used bottles cannot be returned. This ensures every family receives products that are fresh, safe, and tamper-free.
How to Start a Return
- Email us at with your order number.
- We will confirm your return and provide clear instructions.
- Send the unopened bottle(s) back to the address provided.
Damages or Wrong Items
If your order arrives damaged, faulty, or incorrect, email the team with your order number and a photo. We will send a replacement or refund promptly.
Refunds
Approved refunds are returned to your original payment method within 5 working days (up to 10 during busy seasons). If you don't receive your refund within 15 business days, kindly contact team@brightvits.co.uk or team@brightvits.com
