Terms of service
OVERVIEW
Welcome to BrightVits! The terms “we”, “us” and “our” refer to BrightVits. BrightVits operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). BrightVits is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein (the “Terms”), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and that you have given us consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our store or purchasing products, you may be asked to provide information such as your email, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide this information.
You are responsible for maintaining the security of your account credentials and for all activity under your account. Accounts are personal and may not be transferred, sold, assigned, or licensed to others.
SECTION 2 – OUR PRODUCTS
We make every effort to provide accurate representations of our products and services. However, colours or product appearances may differ from what is displayed on your screen due to your device and settings.
We do not guarantee that any product or service will meet your expectations or appear exactly as depicted. All descriptions are subject to change at any time without notice. We reserve the right to discontinue or limit products in any geographic region or to any person at our discretion.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. BrightVits reserves the right to accept or decline your order at its discretion. Your order is not accepted until we confirm acceptance. Payment must be received and processed before an order is accepted.
Please review your order carefully before submitting. Orders cannot always be cancelled once accepted. If we do not accept, modify, or cancel your order, we will attempt to notify you via the contact details you provided.
Purchases are subject to return or exchange only in accordance with our Refund Policy [LINK]. You represent and warrant that your purchases are for personal or household use only and not for resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The price charged will be the one in effect at the time of order and confirmed in your order confirmation email. Prices do not include taxes, shipping, handling, customs, or import charges unless stated otherwise.
Promotions may have separate terms. In case of conflict, promotion terms govern. You agree to provide current, complete, and accurate purchase, payment, and account information and to promptly update this information as necessary.
You represent and warrant that your payment method is valid, authorized, and able to honour charges incurred, including all applicable taxes, shipping, and handling.
SECTION 5 – SHIPPING AND DELIVERY
All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control. Risk of loss passes to you once products are transferred to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on our Services, including trademarks, text, graphics, images, videos, and design elements, is owned by BrightVits, its affiliates, or licensors. These materials are protected by copyright, patent, and other intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Reproducing, distributing, modifying, or publicly displaying content without permission is prohibited. All rights not expressly granted are reserved.
BrightVits’ names, logos, and slogans are trademarks and may not be used without prior written permission. Shopify’s and other third-party trademarks are also protected.
SECTION 7 – OPTIONAL TOOLS
We may provide access to optional third-party tools. These tools are provided “as is” without warranties, and we are not responsible for any harm from their use. Any use of third-party tools is at your own risk. New features or tools added to the Services will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Our Services may include links to third-party websites. We do not control or endorse these sites and are not responsible for their content, policies, or practices. Visiting or transacting with third-party websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
BrightVits is powered by Shopify. However, sales and purchases are made directly with BrightVits. Shopify is not responsible for any part of your transactions with us, including injury, damage, or loss from purchased products. You release Shopify from all claims related to your purchases.
SECTION 10 – PRIVACY POLICY
All personal information is subject to our Privacy Policy [LINK]. Shopify may also collect and process personal information as part of providing the Services. Review our Privacy Policy for details on how your information is used.
SECTION 11 – FEEDBACK
By submitting any feedback (“Feedback”), you grant BrightVits a perpetual, worldwide, royalty-free license to use, reproduce, modify, and display it. You represent that you have the rights to the Feedback, disclosed any incentives, and that the Feedback complies with these Terms.
We have no obligation to maintain confidentiality, provide compensation, or respond to Feedback. You are responsible for the accuracy and legality of your Feedback.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
We may update or correct errors in product descriptions, pricing, promotions, or availability without notice. We reserve the right to cancel or modify orders if information is inaccurate.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. Prohibited uses include, but are not limited to:
- Violating any applicable law or regulation.
- Engaging in fraudulent or deceptive practices.
- Attempting to gain unauthorized access to our Services or accounts.
- Interfering with security features, servers, or networks.
- Transmitting harmful or malicious software.
- Using automated systems to extract data without permission.
We reserve the right to suspend or terminate accounts that engage in prohibited activities.
SECTION 14 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” without warranties of any kind. BrightVits disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
SECTION 15 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, BrightVits shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data arising from your use of the Services or products, even if advised of the possibility of such damages.
SECTION 16 – INDEMNIFICATION
You agree to indemnify and hold harmless BrightVits, its affiliates, and employees from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.
SECTION 17 – GOVERNING LAW
These Terms are governed by and construed under the laws of England and Wales, without regard to conflict of law principles. Any disputes must be brought in the courts located in England.
SECTION 18 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Changes take effect when posted. Your continued use of the Services after updates constitutes acceptance of the revised Terms.
SECTION 19 – CONTACT US
For questions regarding these Terms, please contact us at:
BrightVits
Email: team@brightvits.com or team@brightvits.co.uk
Address: 128 City Road, London, EC1V 2NX, UK
